Oakley Windows

Tradesmen,
not salesmen

Call: 01256 889 766
or click to

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Call: 01256 889 766 or click to

Request a call back
Menu

OAKLEY WINDOWS – PRIVACY POLICY

Oakley Windows is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you interact with our website, services, or business.

This policy applies to information collected via our website, telephone enquiries, email communications, text messages, WhatsApp messages, contact forms, and in-person consultations.

1. Information We Collect

We may collect and process the following personal information:

  • Your name
  • Address and property details
  • Email address
  • Telephone number (including mobile number)
  • WhatsApp contact details (where you choose to communicate with us this way)
  • Details of your enquiry (e.g., windows, doors, conservatories, glazing, repairs, quotes)
  • Photographs of your property (where relevant for quotations or installations)
  • Any other information you choose to provide to us

 

We collect this information when you:

  • Submit a contact form on our website
  • Request a quotation – Call, text, email, or message us via WhatsApp
  • Book a site visit or survey
  • Enter into a contract with us

 

2. How We Use Your Information We use your personal information for the following purposes:

  • To provide you with a quotation
  • To arrange a site visit or survey
  • To communicate with you regarding your enquiry or order
  • To send messages, updates, or appointment details via SMS/text or WhatsApp where appropriate
  • To carry out installations or services at your property
  • To process payments and maintain financial records
  • To comply with legal and regulatory requirements
  • To improve our services and customer experience We will only use WhatsApp or SMS to communicate with you in relation to your enquiry, quote, appointment, or installation, unless you have separately opted in to receive marketing messages.

 

3. Use of WhatsApp and SMS Where you choose to communicate with us via WhatsApp or text message, you acknowledge that:

  • Messages may be stored on our business devices and systems.
  • WhatsApp is operated by a third party and has its own privacy policy, which we do not control.
  • We will only use WhatsApp or SMS for legitimate business purposes related to your enquiry, quotation, appointment, or installation.
  • We will not send you marketing messages via WhatsApp or SMS unless you have explicitly consented to receive them. If you prefer not to be contacted via WhatsApp or SMS, you can request email-only or phone-only communication at any time.

 

4. Sharing Your Information We may share your personal information with trusted third parties only when necessary to deliver our services, including:

  • Window and door manufacturers or suppliers
  • Installation teams or subcontractors
  • Payment processors or finance providers (if applicable)
  • Regulatory or warranty bodies where required We ensure that any third parties we work with comply with data protection laws and handle your information securely. We do not sell your personal data to marketing companies.

 

5. How Long We Keep Your Data We will retain your personal information only for as long as necessary for:

  • Providing our services
  • Fulfilling contracts
  • Warranty or guarantee requirements
  • Legal or accounting purposes Typically, customer records are retained for up to 10 years after completion of work, in line with UK legal requirements.

 

6. Data Security We take reasonable and appropriate measures to protect your personal data, including:

  • Secure storage of digital records
  • Limited access to customer data
  • Safe handling of paper documents
  • Protection of online forms and email communications While we strive to protect your data, no online transmission can be 100% secure.

 

7. Your Rights Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Withdraw consent for marketing at any time
  • Make a complaint to the Information Commissioner’s Office (ICO) If you wish to exercise any of these rights, please contact us using the details below.

 

8. Cookies Our website may use cookies to improve user experience and track website performance. These may include:

  • Essential cookies (required for website functionality)
  • Analytics cookies (to understand website usage) You can manage or disable cookies in your browser settings if you prefer.

 

9. Contact Us
Oakley Windows Phone: 01256 889 766
Email: sales@oakleywindows.co.uk